Refund Policy for Found Home LLC (also known as Studio Bad Egg):

General Refund Policy: Found Home LLC typically does not offer refunds or exchanges. However, in certain circumstances, we may review replacement or return requests.

24-Hour Refund Window: We offer refunds within 24 hours of your purchase. Once this period has passed, your order may not be eligible for a refund unless under specific conditions.
Conditions for Review: We will consider replacement/return requests only if:
- There is a missing product from the package due to a shipping error or damage to the product.
- A complaint is lodged within 30 days from the day the product was delivered or within 30 days after the estimated delivery date if the product was never delivered or if an item has been misplaced by the postal service.
Return to Sender Packages: If an item is returned to us due to being marked as "Return to Sender," you will be responsible for the shipping cost to reship the product.
Exclusions from Refund/Exchange Policy: We do not offer refunds or exchanges for B or C grade products unless the item is severely damaged.
Responsibility Disclaimers:
- We are not responsible for customs fees incurred during shipping.
- We are not responsible for missing, stolen, or misdelivered packages due to incorrect address input by the customer.

Pre-Order Refund Policy:

Pre-Order Conditions: For pre-orders, please note that it can take 10-14 weeks to receive your order (6-8 weeks for production and receipt of shipment, followed by 2-4 weeks for shipping). Due to COVID-19, shipping times are subject to change and may be longer than estimated.
Refunds on Pre-Orders: Refunds for pre-orders are not permitted after 24 hours of purchase unless the item is severely damaged.
Mixed Orders (In-Stock and Pre-Order Items):
- In-stock items combined with pre-order items will be held until the pre-order arrives.
- Separate shipping of in-stock and pre-order items requires separate orders, with shipping costs applicable to each order.
Multiple Pre-Order Items: If pre-order items with separate estimated arrival times are ordered in one transaction, they may ship separately based on their arrival dates.
Adjustments and Delivery Dates: Pre-order details may undergo minor changes, and delivery dates are estimations, subject to potential delays based on production.

Agreement Clause: By purchasing from Found Home LLC (Studio Bad Egg), you agree to abide by these stated conditions.

Thank you for choosing Found Home LLC (Studio Bad Egg).